根据 TPG 和 OMAAT 的消息，UA 发言人确认之前被更改的航班时刻变更退款政策变回了之前的-只要超过 2 小时就可以免费全额退款，而不是退成 credit 或者超过 25 小时才能免费退款。
We are continually looking at ways to better support our customers, and as part of that effort, we’ve updated our guidelines for handling refunds when our flight schedule changes. We have always provided refunds for refundable tickets, and these updated guidelines will offer additional flexibility to our customers requesting refunds for non-refundable tickets when flight changes occur. If our customers would like to check on their refund eligibility, they can go to united.com/refunds to submit a request.
估计是吃到官司了，然后 DoT 也收到了太多关于之前退票政策更改的投诉，监管层给了压力。舆论什么的我觉得并不太影响到 UA，毕竟美国三大航哪个还要脸？
更改错误是好事！有时候摸摸良心或者恢复一下脸面还是需要的。
